Hundreds of residents enjoyed SwanFest at Barleylands Farm!

Over 330 residents came along to our inaugural SwanFest held at Barleylands Farm and Craft Village in June.

SwanFest gave residents the opportunity to meet with Swan staff and partners whilst enjoying a day out with their family.

We were delighted to speak to so many residents about Swan’s services and we received lots of valuable feedback which has been used to develop new services and Swan’s new Corporate Strategy.

shrekMany of Swan’s partners also attended the event including Construction Safe UK; Basildon Hate Crime Panel; the Alzheimer’s Society; Dementia Friends; Essex Fire Department and Essex Pride.

Young residents enjoyed a special guest appearance from Shrek and Princess Fiona (two of our Estate Services Team!) and had the opportunity to power the smoothie bike to make their own smoothies.

SwanFest was brought to a close with a special performance from Country Ukes, a ukulele band who entertained residents young and old with their selection of country music classics!

Thanks to everyone who came along and made the event so spectacular.


swan-fest-2016YOU SAID / WE DID

At SwanFest staff asked residents for feedback on our services to see if there is anything we can do to improve them.

Here is an update on what we have been doing with some of the feedback you gave us:

You said
That you would like more information and/or involvement on green matters.

We did
sf3We are sharing regular green tips on our Facebook page and will include more green articles in the Communicator (see article on page 9 about switching energy suppliers).

You said
That you are interested in hearing more about or becoming a resident inspector.

We did
We have contacted everyone who said they would like to be a resident inspector and held training days for new inspectors in Essex and London.

You said
sf2That you didn’t know much about contents insurance and in some cases, didn’t know you are responsible for providing your own contents insurance.

We did – we signposted people to a specialist insurer (see article in the Autumn Communicator and here on Web4) who may be able to offer residents a more affordable insurance policy.

We are also reviewing how we can better communicate the need for contents insurance as part of the sign-up process and follow this up during tenancy inspections.

We also used the opportunity to consult with residents on our 2017-2020 Corporate Strategy to make sure we focus on the things that matter to you. This is still being drafted so watch
out for an update in a future edition of The Communicator!