Easy ways to pay your rent

pay rentWe realise that our residents frequently have different lifestyles and how that can affect how you would prefer to pay your bills.

Irregular hours can make visiting a Post Office or Bank awkward, and some people are not comfortable with phone or on-line banking. So we are regularly looking into finding alternative ways for you to pay your rent.

Below you will find some of the many options you now have to make paying your rent easier.



Direct Debit

Direct Debit LogoA direct debit is a payment we take direct from your bank or building society account each month. If you would like to pay by direct debit, Call Swan’s Income Team on 0300 303 2500,  ask for a form at your local office, or email us at [email protected].We will let you know how much you need to pay each month. Payments also need to be made monthly in advance so that your rent account does not go into arrears.Because the direct debit system saves us money, we can sometimes give you money back if you pay in this way, as long as your rent account is clear and we receive 12 continuous payments.Ask your Housing Office for more details.


allpay-logoYou can now pay your rent on line – via the Allpay Website

Use your email account to register with ‘allpayments’ and use a debit/credit card to pay.
You can read more information and a comprehensive list of “Frequently asked Questions” on this service on the allpay website

Using the Allpay App

you can now download an allpay app to make payments online from the Apple App Store and Google PlayOnce you have logged into the app you can save all your payment reference numbers, bank card details and payment amounts so you don’t have to enter all your details every time you want to make a payment. Instead you only have to enter a PIN number, select the payment you want to make, and your card security number,Use the links above, or scan the relevant QR code below to download the app:qrcode_apple_MobileApp2qrcode_android_MobileApp2

By Text

pay-by-txt-500Text payments are a new and easy way to pay your rent using your mobile phone.This method gives you the flexibility to pay rent 24 hours a day, 7 days a week.You simply need a UK registered mobile phone, a valid allpay payment card, and a current debit or credit card. After a simple on-line registration via www.allpayments.net you can then pay your rent on the move anytime, anyplace, anywhere.Making a payment once registered: to make a payment, you simply text “Pay” along with a registered text code, (for example, “Rent”) and the amount you wish to pay followed by the text password which is the last four digits of your debit or credit card.For more info and help see the allpay by text help page here

In Person

Swan_logo-New-500All Swan offices now have the facility for you to make payments towards your rent, using service charge or purchase key fobs by debit or credit card.Payments can also be made in person or over the telephone and you can pay by cheque, credit card or debit card at any of our offices


paypoint-logo-500jYou can also pay your rent at your local Post Office or any of the many retailers who offer the PayPoint serviceYou can find your nearest paypoint outlet via the locator finder on the Paypoint website

Allpay Swipe Card Payments

pay-cardYou can pay your rent directly via telephone using your debit card Telephone: 0300 303 2500 Or ring any of Our Offices and ask for ‘Payments’
If you are having problems paying your rent. Please Contact your housing officer today