Contact Us

We would love to hear from you!

Phone us: 0300 303 2500 – our office hours are:
Mon-Thurs 9am-5.15pm / Fri 9am-5pm –


We want to keep our homes in a good condition so our residents can enjoy living there.  Residents can report repairs:

Additonal help for older and disabled residents

For older and disabled residents we may, in some circumstances, carry out some repairs, decorating or gardening that would normally be the tenant’s responsibility. We would normally only provide assistance if you cannot do the repairs / decorating / gardening yourself and do not have any family who can help you.

For further information please contact your Neighbourhood Officer or Supported Housing Officer on 0300 303 2500 or email [email protected].

More information on our repairs service can be found via this link to the Repairs Page on the Swan website.

ASB office hours 0300 303 2500 / ASB out-of-hours 0800 075 6699

Complaints & Compliments email: [email protected]

Visit us:

Call us to find out where your neighbourhood office is.

London Regional Office:

Our Chrisp Street Office In Poplar Is Closing

Please be aware that teams based in our Cygnet House Office (10 Chrisp Street, Poplar, London, E14 6LL) will be moving to a new office further down the road on 19 September.

The address for the new office will be

9 Webber Path, London E14 0FZ:

New office location

Useful numbers and offices (link)

Essex Regional Office:

Pilgrim House, High Street, Billericay, Essex CM12 9XY


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