Complaints & Compliments

Think11We know we occasionally make mistakes. We also know you might feel unhappy about the service we provide.

When this happens, making a complaint can help us solve the problem. And by solving the problem, we can learn from our mistakes to make sure the same problem doesn’t arise again. This will help us to improve the services we give to all our residents.

At the same time, when we do something well, we like to know about it. This helps us to understand what you think is a good standard of service – and it means that our staff know when they’ve done a good job.

How to complain about or compliment us

You can make a complaint or pay us a compliment in a number of ways:

  • In Person – You can contact us by phone on 0300 303 2500 – ask for the Improvement Team, or talk to us in person at one of our offices
    Or you can contact our Customer Feedback Co-ordinator on : 01277 314 341
  • By email: [email protected] or through the on-line form below
  • In writing – Send us your comments by letter  to:
    Customer Feedback Co-ordinator,
    Pilgrim House,
    High Street,
    CM12 9XY

You can download a copy of our Complaints Policy Statement here

Any personal information you provide to us will be processed fairly and lawfully, and in accordance with the 1998 Data Protection Act.
For further information regarding the Data Protection Act please go to