As the warmer weather is approaching, we want to remind Swan residents to be considerate towards their neighbours and ensure that the whole community can enjoy the summer months.
Reports of anti-social behaviour increase when the warmer weather arrives and so to avoid the most common issues arising again this summer we would ask all our residents to respect their neighbours by:
• Not making excessive noise by playing loud music and shouting: people usually have their windows open in the summer and loud music travels
• Taking full responsibility for your visitors and guests, ensuring they are not loitering in the communal areas or outside your home making excessive noise
• Not allowing your pets to foul or leave a mess in the communal areas
• Not playing ball-games in close proximity to other people’s homes e.g. outside front doors or next to parked vehicles, as this can cause damage
• If you live in a flat or apartment, not having barbecues: this is a health and safety risk and also insensitive to your neighbours
• Not throwing rubbish out of the window or dumping any unwanted household items in communal areas on the estate
• Keeping your garden and communal areas tidy and in good condition
• If you live in a flat or apartment, not to allowing your children to ride bicycles and scooters on the communal landing areas
Everyone enjoys the summer months in a variety of different ways. If we all work together, you, your neighbours and the wider community can all enjoy the coming summer!
Help is at hand for Swan residents suffering from noise nuisance in the form of an app which makes it easier to submit evidence of a problem.
Swan has recently signed up to ‘The Noise App,’ a smartphone programme which facilitates the recording of nuisance noise and behaviour.
Once residents report the problem to their Neighbourhood Officer, they can use the app to gather supporting evidence, which is immediately uploaded to a website where officers can examine it.
Nuisance noise can be reported to Swan in a number of ways:
- By Phone: to your Neighbourhood Officer on 0300 303 2500.
- On our 24 hr Help Line: When your Housing Office is closed you can still report anti-social-behaviour and get support by calling 0800 075 6699 and your call will be answered by someone who can help (for more info on our 24hr help line see this article)
- By Text – You can text 80800 free to report Anti-Social Behaviour out-of-hours
- Online – by completing the form
In addition, residents now also have the option of using the app to log any disturbance, making it easier for residents to capture evidence to support any allegations.
Although the app will support residents’ claims, it does not replace the need for noise monitoring or visits from neighbourhood officers to determine the scale and nature of nuisance noise.
The app can be downloaded for free onto your smartphone through either through Google Play for Android or the App store for iPhone users.
More details can be found either at www.thenoiseapp.com
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