Category: Anti Social Behaviour

Summer is coming! Let the whole community enjoy it.

As the warmer weather is approaching, we want to remind Swan residents to be considerate towards their neighbours and ensure that the whole community can enjoy the summer months.

Reports of anti-social behaviour increase when the warmer weather arrives and so to avoid the most common issues arising again this summer we would ask all our residents to respect their neighbours by:

• Not making excessive noise by playing loud music and shouting: people usually have their windows open in the summer and loud music travels
Respect neighbours
• Taking full responsibility for your visitors and guests, ensuring they are not loitering in the communal areas or outside your home making excessive noise

• Not allowing your pets to foul or leave a mess in the communal areas

• Not playing ball-games in close proximity to other people’s homes e.g. outside front doors or next to parked vehicles, as this can cause damage

• If you live in a flat or apartment, not having barbecues: this is a health and safety risk and also insensitive to your neighbours

• Not throwing rubbish out of the window or dumping any unwanted household items in communal areas on the estate

• Keeping your garden and communal areas tidy and in good condition

• If you live in a flat or apartment, not to allowing your children to ride bicycles and scooters on the communal landing areas

Everyone enjoys the summer months in a variety of different ways. If we all work together, you, your neighbours and the wider community can all enjoy the coming summer!

Warning for noisy neighbours as Swan adopts Noise App

Help is at hand for Swan residents suffering from noise nuisance in the form of an app which makes it easier to submit evidence of a problem.

noisy neighbours, noise ASB

Noisy neighbours

Swan has recently signed up to ‘The Noise App,’ a smartphone programme which facilitates the recording of nuisance noise and behaviour.

Once residents report the problem to their Neighbourhood Officer, they can use the app to gather supporting evidence, which is immediately uploaded to a website where officers can examine it.

Nuisance noise can be reported to Swan in a number of ways:

  • By Phone: to your Neighbourhood Officer on 0300 303 2500.
  • On our 24 hr Help Line: When your Housing Office is closed you can still report anti-social-behaviour and get support by calling 0800 075 6699 and your call will be answered by someone who can help (for more info on our 24hr help line see this article)
  • By Text – You can text 80800 free to report Anti-Social Behaviour out-of-hours
  • Online – by completing the form

In addition, residents now also have the option of using the app to log any disturbance, making it easier for residents to capture evidence to support any allegations.

Although the app will support residents’ claims, it does not replace the need for noise monitoring or visits from neighbourhood officers to determine the scale and nature of nuisance noise.

The app can be downloaded for free onto your smartphone through either through Google Play for Android or the App store for iPhone users.

More details can be found either at

Hate crime and graffiti

graffitiZero tolerance to hate crime

All graffiti is vandalism, it ruins the look of our estates leading to a ‘run down’ appearance and costs a fortune to remove. Latest estimates are that in the UK it costs £1 billion a year to remove graffiti. Read more

24hr ASB Help Line

Swan is committed to stopping Anti Social Behaviour (ASB) and to providing homes in neighbourhoods that are clean and safe. We believe you should be able to live in your home safely and securely. We know anti-social-behaviour can affect many people in different ways.

Because we are aware that anti-social-behaviour can happen at any time, we now offer a dedicated out of hours service to enable you to call and report ASB as it happens.

Read more

Ending Anti-Social Behaviour together

What is Anti-Social Behaviour?

Anti-Social Behaviour is anything intimidating or threatening, that scares you or affects your quality of life. This might be:

  • Noise nuisance or rowdy behaviour
  • Intimidation or harassment
  • Aggressive or threatening language or behaviour
  • Hate crime, including racist and homophobic abuse
  • Dealing, buying or growing drugs in or around any of our homes
  • Litter, rubbish and fly tipping
  • Setting off fireworks late at night
  • Graffiti, vandalism and criminal damage
  • Uncontrolled pets and animals
  • Use of property for criminal, immoral or other illegal purposes

How do I report Anti-Social Behaviour?

We encourage you to come forward and report any Anti-Social Behaviour to us. Your details will be kept confidential at all times. Here’s how to do it:

  • Call us – you can contact your Neighbourhood Officer on 0300 303 2500 during office hours
  • Online – you can report any issues here on Web4Residents using our Report ASB form or on (click on ‘living with Swan’ and then ‘Anti-Social Behaviour’)
  • You can write to or email your Neighbourhood Officer
  • You can visit your local Swan office to speak to a member of the Neighbourhood Team
  • You can report ASB out-of-hours on our help line 0800 075 6699

If you would like to find out who your Neighbourhood Officer is go to and look under ‘Living with Swan’ and then ‘Your Housing Team.’

Remember that you can report incidents of Anti-Social Behaviour anonymously, but this will mean that you are not kept up-to-date on any action taken. It may also limit the action we can take.

If you feel you are suffering from Anti-Social Behaviour or you have witnessed someone causing Anti-Social Behaviour please get in touch. We are here to help.

Getting tough on Anti-Social Behaviour

We will take action against anyone responsible for causing problems to other residents, our employees or contractors. We take all your complaints about Anti-Social Behaviour (ASB) very seriously as most of you want to live in peace and quiet.

However, we will get tough if we need to be.

Read more

New text service to report ASB

You can now text 80800 free to report Anti-Social Behaviour out-of-hours.You can now text 80800 free to report Anti-Social Behaviour out-of-hours.

This is a new service that runs alongside the out-of-hours telephone number 0800 075 6699 where you can get help and advice when you need it most and our offices are closed. Someone will call you back to discuss your concerns and to give practical advice on what you can do.

All reports that are made through the new text service will be passed to the Neighbourhood Teams and you will receive a callback from your Neighbourhood Officer the next day.

Reporting anti-social behaviour made easier

Help us stop anti-social behaviour (ASB) and make sure your neighbourhood is clean, safe and secure.

There are various easy ways that you can let us know about ASB. We can help you and give you peace of mind.

What is ASB?

ASB can be anything from neighbour disputes to serious criminal behaviour.

The most common types of ASB might be:

  • Vandalism
  • Threatening or swearing at neighbours
  • Criminal activity
  • Assault or physical violence
  • Noise
  • Dumping rubbish

In a nutshell, ASB is any behaviour that causes, or is likely to cause harassment, alarm or distress to others in your neighbourhood. If your unsure, talk to your Housing Officer.

How can I report it?
Read more

What is ASB?

Anti-social behaviour (ASB) is any behaviour that causes, or is likely to cause harassment, alarm or distress to other people living in your neighbourhood. ASB can cover a wide range of behaviour from minor neighbour disputes arising from differences in lifestyles, to serious criminal behaviour.
Read more

Keeping your area clean

rubbish_02We are working to maintain an environment where all residents are proud of their homes.

For this to continue we would remind you that fly tipping is illegal. Also, the dumping of rubbish will attract foxes and vermin to the area and will spoil the enjoyment of others living in the area. Read more