Category: Suppporting You

Domestic Violence and abuse

dont-suffer-in-silenceOne in four women and one in six men will be victims of domestic abuse at some time in their life.

We have created a helpful guide which gives you the facts and useful numbers for you to contact for help and advice.

Domestic abuse isn’t just physical violence it can include

  • verbal abuse
  • emotional abuse
  • financial abuse
  • sexual abuse
  • forced marriage
  • female genital mutilation
  • honour based violence

DON’T SUFFER IN SILENCE…..You can survive domestic abuse

If you or a friend or relative require advice or assistance, services available, with contact telephone numbers and/or websites are detailed below.

National Domestic Abuse Helpline – Provides advice for women suffering from Domestic Abuse

Call 0808 2000 247
email  i[email protected]
Find On facebook
Follow on Twitter

MALE (National Men’s Advice Line & Enquiries) – Provides advice and support for men suffering or have suffered from Domestic Abuse

Call 0808 801 0327
email [email protected] 

Broken Rainbow – Provides support for lesbian, gay, bisexual and transgender men and women who are experiencing domestic abuse

Call 0300 999 5428
Find on Facebook
Follow On Twitter 

Respect – Information & advice for perpetrators

Call 0808 802 4040
Email [email protected]


Child Line – ChildLine counsellors are trained staff and volunteers who all have experience of listening and talking to children and young people.

Call 0800 1111

Forced Marriage Unit – Information and practical advice for anyone affected by forced marriage

Call 0207 008 0151
email : [email protected]

Victim Support – The national charity giving free and confidential help to victims of crime, witnesses, their family, friends and anyone else affected

Call 0845 30 30 900 Weekdays 8am to 8pm, weekends 9am to 7pm, bank holidays 9am to 5pm
Website –
Find on Facebook
Follow on Twitter

 National Stalking helpline – The National Stalking Helpline provides guidance and information to anybody who is currently or has previously been affected by harassment or stalking.

Call 0808 802 0300
Website –
email [email protected] 
Find on Facebook
Follow on Twitter


In an emergency, always call the Police on 999

For non emergencies call 101

Note: Links checked 08/12/2015

ADHD and Autism Workshop

Come along for a fun, learning, awareness and relaxation session on Saturday 15 July, 11am -2pm at The Beech.

Hosted by Swan and Priscillas Healthcare, there will be free limited ADHD screening tests available and you will be able to talk to health service professionals, charities and support services. We’ll have face painting for your children and a relaxation corner for some chill out time.

Come and join us.

What equality, diversity and inclusion issues matter most to you?

At Swan equality is about improving real outcomes for the people living in the communities we serve and for our Staff. The promotion of equality is part of the day job and an essential part of providing excellent customer service.

Two years ago, we published our Equality Scheme 2015-2018 demonstrating a corporate commitment to equality and diversity. We are now reviewing and updating our Equality and Diversity Policy and our Equality Scheme to reflect our new Corporate Strategy.

To help us do this, we want to hear about the issues that matter to you most.

So, if you would like to tell us about the equality, diversity and inclusion issues that matter to you, please contact Anna Williams, Housing Diversity Manager on 01277 314960 or email her [email protected]Equality & Diversity Logo

The Community Matters Money Show

Betar Bangla radio station on 1503 AM host a show which aims to help you avoid money problems and take back control. Join in the conversation on the last Thursday of every month between 4pm and 5pm. There is a mix of live guests that you can call to ask your questions. Forthcoming topics are:

29 June – Council Tax arrears

27 July – Mental Health and debt

31 August – Domestic Violence and debt

28 September – Financial Inclusion and debt

Summer is coming! Let the whole community enjoy it.

As the warmer weather is approaching, we want to remind Swan residents to be considerate towards their neighbours and ensure that the whole community can enjoy the summer months.

Reports of anti-social behaviour increase when the warmer weather arrives and so to avoid the most common issues arising again this summer we would ask all our residents to respect their neighbours by:

• Not making excessive noise by playing loud music and shouting: people usually have their windows open in the summer and loud music travels
Respect neighbours
• Taking full responsibility for your visitors and guests, ensuring they are not loitering in the communal areas or outside your home making excessive noise

• Not allowing your pets to foul or leave a mess in the communal areas

• Not playing ball-games in close proximity to other people’s homes e.g. outside front doors or next to parked vehicles, as this can cause damage

• If you live in a flat or apartment, not having barbecues: this is a health and safety risk and also insensitive to your neighbours

• Not throwing rubbish out of the window or dumping any unwanted household items in communal areas on the estate

• Keeping your garden and communal areas tidy and in good condition

• If you live in a flat or apartment, not to allowing your children to ride bicycles and scooters on the communal landing areas

Everyone enjoys the summer months in a variety of different ways. If we all work together, you, your neighbours and the wider community can all enjoy the coming summer!

Warning for noisy neighbours as Swan adopts Noise App

Help is at hand for Swan residents suffering from noise nuisance in the form of an app which makes it easier to submit evidence of a problem.

noisy neighbours, noise ASB

Noisy neighbours

Swan has recently signed up to ‘The Noise App,’ a smartphone programme which facilitates the recording of nuisance noise and behaviour.

Once residents report the problem to their Neighbourhood Officer, they can use the app to gather supporting evidence, which is immediately uploaded to a website where officers can examine it.

Nuisance noise can be reported to Swan in a number of ways:

  • By Phone: to your Neighbourhood Officer on 0300 303 2500.
  • On our 24 hr Help Line: When your Housing Office is closed you can still report anti-social-behaviour and get support by calling 0800 075 6699 and your call will be answered by someone who can help (for more info on our 24hr help line see this article)
  • By Text – You can text 80800 free to report Anti-Social Behaviour out-of-hours
  • Online – by completing the form

In addition, residents now also have the option of using the app to log any disturbance, making it easier for residents to capture evidence to support any allegations.

Although the app will support residents’ claims, it does not replace the need for noise monitoring or visits from neighbourhood officers to determine the scale and nature of nuisance noise.

The app can be downloaded for free onto your smartphone through either through Google Play for Android or the App store for iPhone users.

More details can be found either at

Pride 2016 events

Layout 1This Summer, Swan supported the LGBT+ community by taking part in the London Pride Parade and along with Vivo Support Ltd, a Swan Group business, partnered with Essex Pride. Read more

Bow Foodbank needs you!

bow-foodbank-1Bow Foodbank is an independent food bank in the London Borough of Tower Hamlets, founded in 2014.

In their first year they distributed 2,500 baskets of food to more than 800 people. Since first opening their doors, the demand for food has doubled and they now regularly serve between 70 and 80 clients and their families each week.

We hope you may want to support this unique approach of Bow Foodbank and help them meet this growing demand. Read more

Hate crime and graffiti

graffitiZero tolerance to hate crime

All graffiti is vandalism, it ruins the look of our estates leading to a ‘run down’ appearance and costs a fortune to remove. Latest estimates are that in the UK it costs £1 billion a year to remove graffiti. Read more

24hr ASB Help Line

Swan is committed to stopping Anti Social Behaviour (ASB) and to providing homes in neighbourhoods that are clean and safe. We believe you should be able to live in your home safely and securely. We know anti-social-behaviour can affect many people in different ways.

Because we are aware that anti-social-behaviour can happen at any time, we now offer a dedicated out of hours service to enable you to call and report ASB as it happens.

Read more