Contact us on 0300 303 2500 if all of the following apply to you –
• You are a member of a couple who live together, and
• You are not receiving Income Related ESA, Income Support, Income Based Jobseeker’s Allowance, Universal Credit or Pension Credit, and
• One of you works for 16 or more hours per week, and
• The other is sick or disabled.
Category: Money & Benefits
There’s been a change in the Housing Benefit rules – Could you benefit?
The Community Matters Money Show
Betar Bangla radio station on 1503 AM host a show which aims to help you avoid money problems and take back control. Join in the conversation on the last Thursday of every month between 
4pm and 5pm. There is a mix of live guests that you can call to ask your questions. Forthcoming topics are:
29 June – Council Tax arrears
27 July – Mental Health and debt
31 August – Domestic Violence and debt
28 September – Financial Inclusion and debt
Remember to pay your rent before too much is spent
We want to help
If you are finding it difficult to pay your rent or service charges please talk to us straight away before the problem gets worse.
We have a dedicated Income Team who will take the time to understand your situation and agree a way forward.
Last year we helped over 977 individual residents receive an additional £1,016,234 in benefits that residents didn’t know they could get.
We can help!
Contact the Income Team, Monday to Friday, 9.00am-5:00pm on 0300 303 2500 or email [email protected]
Take the first step in getting help!
See also
Bogus callers – keep them out
Although most callers at your home will have genuine reason for doing so, there are criminals who will try and trick their way into your home. Read more
Changes to Housing Benefit and Pension Credit when abroad
From the 28th July 2016 the length of time Housing Benefit and Pension Credit can be paid when you are outside Great Britain is being restricted. Read more
Benefit Cap is changing
The amount of the Benefit Cap is changing.
This is the total amount in benefits your household can receive. These changes will take effect from Autumn 2016. Read more
Increased Income???
If you’re working and aged 25 or over and not in the first year of an apprenticeship, you are legally entitled to at least £7.20 per hour from this April.
Many of you will have had this added to your wages automatically, if you are already claiming Housing Benefit or Council Tax Reduction, you will also need to tell them of your increase in income. You have the responsibility to tell the relevant Benefit Department of the changes to your income, otherwise you may have to repay any benefit that you have received incorrectly.
If you have received an overpayment of benefit your Welfare Team will be happy to discuss this with you and help you check the Overpayment Decision and negotiate affordable repayments.
Contact the Welfare Benefits Team on 0300 303 2500 for more information or to book an appointment to meet with them in person.
Paying rent by Direct Debit
Direct Debit is the easiest, most cost effective way of paying your rent. It saves time, is more convenient and gives you greater control over how you manage your money.
Prioritising Debts
Priority debts are those which have serious consequences if you do not pay them. If you do not pay these debts you could lose your home, your utility supplies or be sent to prison. Read more
Direct Debit – the easiest way to pay your rent
Why not join other residents who use this simple and easy way to pay bills?
Direct Debit saves you time and gives you greater control over your money.
From your feedback we now collect direct debit payments any day of the month, so it’s easier for you to pay your rent on a date suitable for you. You can choose to pay your rent weekly, fortnightly or monthly, when ever you get paid – easy!
Read more
