Category: Housing

Is your heating ready for winter?

As October brings the colder weather, it is always a good idea to check that your central heating and hot water systems are working properly.

By spending a little time to check everything is working properly now, you will make sure that you are not left feeling cold when winter arrives.
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Home decorating help for needy / vulnerable Swan residents


Swan understands that some people are unable to decorate their own homes and as such we have a service with our partnership contractor Axis to undertake these works FREE of charge for qualifying tenants.

This service is limited to our most needy and vulnerable residents only. You will qualify if you have no other form of assistance from relatives (even if they do not live with you), are over the state retirement age, or are in receipt of a Disability Living Allowance or Personal Independence Payment. In addition, it must also be more than seven years since Swan last carried out internal decorations on your property.

If you feel that you qualify and could benefit from this service and have either two rooms (e.g. bedroom and bathroom) or hall, stairs and landing that requires redecoration please call your Neighbourhood Officer who will be able to assist you.

Please note that this service is led by demand and we may not be able to help everyone this year.

Handy Repair and Maintenance Tips

maintain-your-homesA helpful guide to maintaining your Swan home Read more

Condensation and damp – Info and New Video

Condensation is basically too much moisture in the home. The moisture is caused by everyday living, from drying clothes on your radiators to steam from cooking. Read more

Repairs Satisfaction


Number of no access visits

Well done and thank you all for your help in reducing the number of no access visits, they have dropped to the lowest level ever at 44 for the month of July. Axis also want to pass on their thanks to residents, as the number of you who contact them before the appointment date to let them know you will not be in has improved.  Please do make sure whenever possible, that you text or phone us to cancel an appointment. If you do then we can then allocate your slot to somebody else.

Heating system checks – August and September 2017

During the months of August and September 2017, Axis will be sending out text messages reminding residents to check their heating systems work properly and to report any faults now rather than leave it to the winter when there is a greater demand for repair engineers. If you receive a text from Axis, with regard to this, please respond and check your heating.





Changes to repair appointment slots from 1 April 2017

The Repairs Partnership is now seven years old and over that time we have significantly improved the way we deliver our repair service. 98.2% of repair appointments made are kept, however, we want to increase this further. Following resident feedback, from 1 April 2017, Axis will be changing the repair appointment slot times from the current 2 hour slots. The new times will be:

Morning – 8am – 1pm
Afternoon – 1pm – 6pm
Miss the school run – 10am – 2pm

This will allow more flexibility with operatives attending and also increase capacity to undertake more appointments.

WE NEED YOU to ensure that we have up to date contact telephone numbers.
WE WILL text or call to let you know when the operative is on their way.


Since the start of 2017, we have received 34 compliments from you for our service! Thank you to all those that took the time to do this. It is very much appreciated.
Here are a small selection:

Great service especially as it was on a bank holiday Monday. Thank you ?

Swan Resident    London   

This man knew exactly what to do and how to treat the blockage through all the drainage and not just the toilet. Much more thorough than previous operatives. Hope you send him next time. He also had a very pleasant friendly manner.

Swan Resident    Essex   

Thank you ? New bathroom fan is a lot better than the original which was installed, which only lasted a year. No more steam or condensation when we are having showers and hopefully no more mould ?

Swan Resident    Essex   

Very polite engineer who seemed efficient and professional.

Swan Resident    Essex   

Fully satisfied.

Swan Resident    London   

I am very happy with the repair, the gentleman went above and beyond to make sure myself and my daughters felt safe. Thank you

Swan Resident    London   


Swan Axis Logo



Forest Gate office closed for refurbishment

The Forest Gate PFI Office is now closed for refurbishment and is due to re-open on Monday 7 August 2017. During this period staff have been relocated to our other offices in Blackwall Reach and Stratford.

During the refurbishment, we will be running local drop-in sessions and will minimise the inconvenience to our residents as much as possible. 

The telephone number remains the same and you will still be able to contact the Staff on their usual numbers.

Many thanks for your patience and understanding whilst we carry out the work.


Remember to pay your rent before too much is spent

rent-noteWe want to help

If you are finding it difficult to pay your rent or service charges please talk to us straight away before the problem gets worse.

We have a dedicated Income Team who will take the time to understand your situation and agree a way forward.

Last year we helped over 977 individual residents receive an additional £1,016,234 in benefits that residents didn’t know they could get.

We can help!

Contact the Income Team, Monday to Friday, 9.00am-5:00pm on 0300 303 2500 or email [email protected]

Take the first step in getting help!

See also

Don’t be left heartbroken

my home insuranceHave you ever thought what would happen if there was a major accident in your home, such as a fire or flood? Not only is there the upset of the accident, many residents simply do not have contents insurance cover to soften the blow. It’s distressing that your hard-earned money and the things that matter most to you are lost or damaged in an instant. Swan is responsible for insuring the structure and fabric of the building you live in, but not your belongings. Read more

Introducing the new Swan Tenant Handbook

new-handbookConsultation on the new Swan Tenants’ Handbook first started at the Residents’ Conference back in June 2015. Much consultation with residents and staff later, our new updated handbook has finally arrived!! Read more

Paying rent by Direct Debit

direct-debitDirect Debit is the easiest, most cost effective way of paying your rent. It saves time, is more convenient and gives you greater control over how you manage your money.

Read more