Category: Informing You

Easter 2018 Closure

Our offices will close at 5:15pm today, Thursday 29 March and will re-open at 9am on Tuesday 3 April 2018. 

You can report repairs as normal during this time by calling the repairs number on: 0800 783 2768

More information on reporting repairs can be found here: Swan repairs service.

FREE Resident Training Programme

Do You want to learn new skills , learn more about Swan, build your CV, meet new people, build your confidence and open up new opportunities? If so we have a training course that’s right for you  and best of all it’s FREE!

Take a look at the course on offer in our brochure:


We offer a wide range of training courses covering general subjects, activity specific courses and training designed specifically to help get you on board for our more formal structures.

We schedule training in our local facilities and at times that best meet your needs.

If you’re interested in taking part or would like more information please either complete the form below and let us know which training courses you are interested in, or call the Resident Involvement and Community Development Team on 01277 844242 or email [email protected] 

More training on offer for Swan residents!

We have joined forces with Tower Hamlets Homes and other Housing Associations and are pleased to be able to offer these fantastic training courses to all Swan residents.

All the info you need is on the programme – don’t miss out!

Product Recalls – Are your appliances safe?

Check your appliances

white-good2If there is a problem with the safety of a product, its manufacturer is responsible for making arrangements for its repair, replacement or refund for the owner. This includes contacting the person who has purchased it where possible and publishing a notice drawing attention to the risk the product poses and what the manufacturer is doing to remedy the issue. Most fires, where white goods are the source of ignition, are not down to human factors but are caused by faults beyond the control of the householder. The most important thing you can do to make sure you’re safe is to regularly check your appliances.

In the first instance you should check the manufacturer’s website or Electrical Safety First’s recall register

If your appliance starts making a strange noise, don’t ignore it. If you suspect there might be a problem, always unplug it and contact the manufacturer or a qualified repair technician.

New figures have revealed there is, on average, nearly one fire a day in the capital involving white goods such as dishwashers, washing machines, tumble dryers, fridges and freezers.

In 90 per cent of cases, the cause was a fault in the appliance or its electrical supply rather than human behaviour.

Register your appliance today to reduce fire risk

The London Fire Brigade are urging people to take this sensible safety measure on Register My Appliance to reduce the risk of home fires.

  • Thousands of consumers are still missing out on product safety warnings as they fail to register their fridges, freezers and washing machines, according to the most recent research.
  • According to Office of National Statistics figures, nationally there are over 100 million large appliances in use in our homes and we keep them a very long time.
  • However, a consumer survey by Populus, on behalf of Electrical Safety First (4-6th December 2015), found only 47 per cent of consumers registered the last product they bought.
  • Unlike cars, this leaves the vast majority untraceable if a safety action becomes necessary.
  • Usually a simple, free, in-home fix by a qualified technician is all that is needed to put the product back on track for a long, safe life but manufacturers need to identify and contact owners swiftly to organise a repair.

The register my appliance website , produced by the Association of Manufacturers of Domestic Appliances AMDEA ), provides quick and easy access to the registration pages of 62 leading brands. AMDEA is the UK trade association for manufacturers of large and small domestic appliances; representing over 85% of the domestic appliance industry and nearly 90% of white goods brands.

Members’ products include most of the UK’s top selling brands of major white goods, other large and small kitchen appliances, heating, water heating, floor care, waste disposal and ventilation equipment.  The site also provides valuable advice on the correct maintenance, safe use and installation, product standards and testing, guarantees and warranties, consumer rights, a product recall listing and the AMDEA Code of Practice on Product Safety.

Protect your home and family

You can check for all kinds of Product Recalls on the site, including food, electrical, vehicle & medicine recalls as well as white goods.


Get ready for winter with Swan!

This year, Swan will be piloting its Winter campaign in Tower Hamlets. The Winter campaign is an initiative aimed at Swan residents aged 75 years and over who live on their own in the London Borough of Tower Hamlets.

The campaign aims to ensure that residents know how to keep their homes safe and warm, whilst saving money and showing the different things that can be done to remain in good physical and mental health. Specially trained Swan staff will visit individuals who qualify in November to identify any ways these residents can benefit from further help and support regarding winter warmth. Once there, our staff member will ask residents a series of questions to assess their needs relating to four key areas:

1 – Safe Home

2 – Warm Home

3 – Affordable Home

4 – Wellbeing (physical and mental health)

Where the Swan staff member identifies that there may be opportunities for help, a referral will be made to our Resident Involvement and Community Development Team (RICD). The RICD team will then identify the agencies that can provide the most help and support to the resident and will ensure the appropriate referrals are made.

For residents living in Tower Hamlets over the age of 75, please keep an eye out for your letter and remember that this is an ‘opt out’ scheme. So if you feel that you don’t require a visit please contact the RICD Team on 01277 844242. All residents who would like winter warmth guidance can call the RICD Team for more information.

RICD Team: 01277 844242

Is your heating ready for winter?

As October brings the colder weather, it is always a good idea to check that your central heating and hot water systems are working properly.

By spending a little time to check everything is working properly now, you will make sure that you are not left feeling cold when winter arrives.
Read more

Swan’s Resident and Community Impact Assessment 16-17

Our Resident Involvement and Community Development annual impact assessment measures and evaluates the difference made to services by involving residents.

The revised version is now available to view here: Resident Impact Assessment 

Home decorating help for needy / vulnerable Swan residents


Swan understands that some people are unable to decorate their own homes and as such we have a service with our partnership contractor Axis to undertake these works FREE of charge for qualifying tenants.

This service is limited to our most needy and vulnerable residents only. You will qualify if you have no other form of assistance from relatives (even if they do not live with you), are over the state retirement age, or are in receipt of a Disability Living Allowance or Personal Independence Payment. In addition, it must also be more than seven years since Swan last carried out internal decorations on your property.

If you feel that you qualify and could benefit from this service and have either two rooms (e.g. bedroom and bathroom) or hall, stairs and landing that requires redecoration please call your Neighbourhood Officer who will be able to assist you.

Please note that this service is led by demand and we may not be able to help everyone this year.

Residents’ Annual Report 2017

The new 2017 Residents’ Annual Report is now ready to view and download. 

Handy Repair and Maintenance Tips

maintain-your-homesA helpful guide to maintaining your Swan home Read more